Terms & Conditions

Welcome to Purelux NMN Collagen ! By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services or purchasing from our site.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree to these terms, you must refrain from using our website or making any purchases.

2. Product Information

Purelux International Sdn Bhd strives to provide accurate and up-to-date product information. However, we do not guarantee the accuracy, completeness, or reliability of the information displayed on our site. We reserve the right to modify or update product descriptions, prices, and availability at any time without prior notice. The product images displayed on our website may vary slightly from the actual products due to lighting, monitor settings, or packaging updates.

3. Orders and Payments

All orders placed on our website are subject to acceptance and availability. Upon placing an order, you will receive an order confirmation WhatsApp massage. This massage does not signify acceptance of your order. We reserve the right to reject or cancel any order at our discretion. Payment must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards, bank transfers, Tngo, Atome and other secure online payment systems.

4. Shipping and Delivery

We strive to deliver your orders in a timely manner. Delivery times may vary depending on your location and the shipping method selected. Purelux International Sdn Bhd is not responsible for any delays, lost shipments, or other issues once the order has been dispatched. Any customs duties, taxes, or import charges are the responsibility of the customer. Estimated delivery times are provided at checkout, but these are not guaranteed.

• Malaysia: Orders within Malaysia are typically delivered within 3-7 business days, depending on the location and selected shipping method.
• Singapore: Orders within Singapore are typically delivered within 5-10 business days, depending on the location and selected shipping method.

5. Returns and Refunds

We take customer satisfaction seriously. If you are not satisfied with your purchase, please contact us within 5 days of receiving your order to initiate a return. Returned products must be in their original packaging and condition, unopened and unused. Shipping fees for returns are non-refundable unless the product is defective or the wrong item was shipped. Refunds will be issued once the returned product has been inspected, and a confirmation message / call will be sent to you.

6. Privacy and Data Protection

We value your privacy. All personal information you provide will be handled in accordance with our Privacy Policy. We will not share your personal data with third parties without your consent, except as required for processing your orders or as outlined in our privacy policy. We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

7. Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the property of Purelux International Sdn Bhd and is protected by copyright laws. You may not use, reproduce, or distribute any content from this site without prior written consent from Purelux International Sdn Bhd. Unauthorized use of any content on our site may lead to legal action.

8. Limitation of Liability

Purelux International Sdn Bhd is not liable for any damages, losses, or costs resulting from your use of the website, including but not limited to product defects, misuses, or incorrect information. Our liability is limited to the amount paid for the product in question. Purelux International Sdn Bhd shall not be held responsible for indirect, incidental, or consequential damages, including loss of profits or business interruption.

9. Governing Law

These Terms & Conditions are governed by the laws of Malaysia . Any disputes arising from the use of this website or purchases made through this website shall be subject to the exclusive jurisdiction of the courts located in Malaysia. You agree to submit to the personal jurisdiction of the courts located in Malaysia for the purpose of resolving any disputes.

10. Modifications to Terms

Purelux International Sdn Bhd reserves the right to update or modify these Terms & Conditions at any time. We encourage you to review this page regularly for any changes. Your continued use of the website after changes are made will constitute your acceptance of the new terms.

11. Contact Us

If you have any questions regarding these Terms & Conditions or need assistance, please contact our customer service team at purelux.hq@gmail.com. We are happy to assist you!

Thank you for choosing Purelux NMN Collagen!